{"id":7249,"date":"2026-06-12T10:10:48","date_gmt":"2026-06-12T08:10:48","guid":{"rendered":"https:\/\/bodegasrodero.com\/?page_id=7249"},"modified":"2026-10-06T10:42:12","modified_gmt":"2026-10-06T08:42:12","slug":"preguntas-frecuentes","status":"publish","type":"page","link":"https:\/\/bodegasrodero.com\/en\/preguntas-frecuentes\/","title":{"rendered":"Frequently asked questions"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"7249\" class=\"elementor elementor-7249\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d01f2b3 e-flex e-con-boxed e-con e-parent\" data-id=\"d01f2b3\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c42bc50 elementor-widget elementor-widget-html\" data-id=\"c42bc50\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<!-- ==========================================================================\r\n   P\u00c1GINA DE PREGUNTAS FRECUENTES (ANCHO COMPLETO - CORRECCI\u00d3N UX M\u00d3VIL)\r\n   ========================================================================== -->\r\n<article class=\"rodero-faq-master-wrapper\" aria-label=\"Frequently asked questions about Bodegas Carmelo Rodero\">\r\n\r\n    <!-- SECCI\u00d3N 1: CABECERA EDITORIAL (FONDO OSCURO) -->\r\n    <header class=\"rodero-faq-hero\">\r\n        <div class=\"rodero-hero-content rodero-reveal\">\r\n            <span class=\"rodero-vino-eyebrow\">Customer service<\/span>\r\n            <h1 class=\"rodero-vino-main-title\">\r\n                Questions <span class=\"rodero-txt-italic rodero-txt-gold\">frequent<\/span>\r\n            <\/h1>\r\n            <div class=\"rodero-vino-gold-line center\"><\/div>\r\n            \r\n            <p class=\"rodero-lead-italic\">\r\n                We resolve your queries to ensure your experience with Bodegas Carmelo Rodero is perfect, both at our home and in yours.\r\n            <\/p>\r\n        <\/div>\r\n    <\/header>\r\n\r\n    <!-- SECCI\u00d3N 2: DEPARTAMENTOS Y ACORDE\u00d3N (FONDO CREMA) -->\r\n    <section class=\"rodero-faq-layout-section\">\r\n        <div class=\"rodero-vino-container rodero-reveal delay-1\">\r\n            \r\n            <div class=\"rodero-faq-grid\">\r\n                \r\n                <!-- COLUMNA IZQUIERDA: MEN\u00da DE DEPARTAMENTOS -->\r\n                <aside class=\"rodero-faq-sidebar\">\r\n                    <div class=\"rodero-sidebar-sticky\">\r\n                        <h3 class=\"rodero-sidebar-title\">Outpatient departments<\/h3>\r\n                        <div class=\"rodero-tabs-container\">\r\n                            <button class=\"rodero-tab-btn is-active\" data-target=\"tab-visitas\" aria-label=\"View wine tourism questions and visits\">\r\n                                <span class=\"tab-number\">01.<\/span> Wine tourism and tours\r\n                            <\/button>\r\n                            <button class=\"rodero-tab-btn\" data-target=\"tab-pedidos\" aria-label=\"View order and purchase queries\">\r\n                                <span class=\"tab-number\">02.<\/span> Orders and purchases\r\n                            <\/button>\r\n                            <button class=\"rodero-tab-btn\" data-target=\"tab-logistica\" aria-label=\"View shipping and logistics questions\">\r\n                                <span class=\"tab-number\">03.<\/span> Shipping and logistics\r\n                            <\/button>\r\n                        <\/div>\r\n                    <\/div>\r\n                <\/aside>\r\n\r\n                <!-- COLUMNA DERECHA: PREGUNTAS (ACORDEONES) -->\r\n                <main class=\"rodero-faq-content\">\r\n                    \r\n                    <!-- ==========================================\r\n                         PANEL 1: VISITAS \r\n                         ========================================== -->\r\n                    <div class=\"rodero-faq-panel is-active\" id=\"tab-visitas\">\r\n                        <h2 class=\"rodero-panel-title\">Wine tourism and <span class=\"rodero-txt-italic rodero-txt-gold\">Visits<\/span><\/h2>\r\n                        \r\n                        <div class=\"rodero-accordion\">\r\n\r\n                            <div class=\"rodero-acc-item\">\r\n                                <button class=\"rodero-acc-trigger\" aria-expanded=\"false\">\r\n                                    <span class=\"acc-title\">\u00bfC\u00f3mo puedo reservar una visita a la bodega?<\/span>\r\n                                    <span class=\"acc-icon\"><\/span>\r\n                                <\/button>\r\n                                <div class=\"rodero-acc-content\">\r\n                                    <div class=\"acc-inner\">\r\n                                        <p>Todas las reservas de enoturismo se gestionan de forma r\u00e1pida y segura a trav\u00e9s de nuestro portal oficial: <strong><a href=\"https:\/\/enoturismo.bodegasrodero.com\" style=\"color: inherit; text-decoration: underline;\">enoturismo.bodegasrodero.com<\/a><\/strong>.<\/p>\r\n                                        <p>En esta plataforma podr\u00e1 consultar la disponibilidad en tiempo real, elegir la fecha, seleccionar la experiencia deseada y confirmar su plaza al instante.<\/p>\r\n                                    <\/div>\r\n                                <\/div>\r\n                            <\/div>\r\n                            \r\n                            <div class=\"rodero-acc-item\">\r\n                                <button class=\"rodero-acc-trigger\" aria-expanded=\"false\">\r\n                                    <span class=\"acc-title\">How long do our visits last?<\/span>\r\n                                    <span class=\"acc-icon\"><\/span>\r\n                                <\/button>\r\n                                <div class=\"rodero-acc-content\">\r\n                                    <div class=\"acc-inner\">\r\n                                        <p>Our guided tours are a complete immersion in the philosophy and winemaking process of Bodegas Carmelo Rodero. The usual duration of the experience (tour and tasting) is <strong>1 hour and 45 minutes<\/strong>.<\/p>\r\n                                        <p>However, the duration is flexible. Depending on the type of tour booked and the group's questions or interaction, the experience may be extended to ensure they fully enjoy the Ribera del Duero.<\/p>\r\n                                    <\/div>\r\n                                <\/div>\r\n                            <\/div>\r\n\r\n                            <div class=\"rodero-acc-item\">\r\n                                <button class=\"rodero-acc-trigger\" aria-expanded=\"false\">\r\n                                    <span class=\"acc-title\">How to get to our winery?<\/span>\r\n                                    <span class=\"acc-icon\"><\/span>\r\n                                <\/button>\r\n                                <div class=\"rodero-acc-content\">\r\n                                    <div class=\"acc-inner\">\r\n                                        <p>Our facilities are located in the heart of the Ribera del Duero, a privileged setting for the ageing of our wines.<\/p>\r\n                                        <p><strong>Address:<\/strong> Carretera Boada s\/n, 09314 Pedrosa de Duero (Burgos).<\/p>\r\n                                        <p><em>Estimated driving time from:<\/em> Pe\u00f1afiel, Valbuena de Duero, Pesquera de Duero, Aranda de Duero, Valladolid, Burgos, Madrid or Bilbao.<\/p>\r\n                                    <\/div>\r\n                                <\/div>\r\n                            <\/div>\r\n\r\n                            <div class=\"rodero-acc-item\">\r\n                                <button class=\"rodero-acc-trigger\" aria-expanded=\"false\">\r\n                                    <span class=\"acc-title\">Can I buy wine at the winery?<\/span>\r\n                                    <span class=\"acc-icon\"><\/span>\r\n                                <\/button>\r\n                                <div class=\"rodero-acc-content\">\r\n                                    <div class=\"acc-inner\">\r\n                                        <p>At the end of your visit, we invite you to our boutique shop. You will be able to purchase any of our wines, taking advantage of the various types of packaging and presentations available. It is the best way to take home a souvenir of your experience with us.<\/p>\r\n                                    <\/div>\r\n                                <\/div>\r\n                            <\/div>\r\n\r\n                            <div class=\"rodero-acc-item\">\r\n                                <button class=\"rodero-acc-trigger\" aria-expanded=\"false\">\r\n                                    <span class=\"acc-title\">What is the reservation cancellation policy?<\/span>\r\n                                    <span class=\"acc-icon\"><\/span>\r\n                                <\/button>\r\n                                <div class=\"rodero-acc-content\">\r\n                                    <div class=\"acc-inner\">\r\n                                        <p>Valoramos su inter\u00e9s en visitarnos. Para garantizar la mejor experiencia y el cumplimiento de los grupos, las cancelaciones pueden gestionarse a trav\u00e9s del portal de reservas aplicando la siguiente pol\u00edtica:<\/p>\r\n                                        <ul>\r\n                                            <li><strong>Cancellation with more than 7 days' notice:<\/strong> This can be done free of charge, with the 100% being refunded.<\/li>\r\n                                            <li><strong>Cancellation between 48 hours and 7 days:<\/strong> A charge of 50% of the total amount will be applied.<\/li>\r\n                                            <li><strong>Cancellation within the last 48 hours or no-show:<\/strong> This is non-refundable, and the 100% will be deducted from the amount.<\/li>\r\n                                        <\/ul>\r\n                                    <\/div>\r\n                                <\/div>\r\n                            <\/div>\r\n\r\n                            <div class=\"rodero-acc-item\">\r\n                                <button class=\"rodero-acc-trigger\" aria-expanded=\"false\">\r\n                                    <span class=\"acc-title\">Can I make an experience private?<\/span>\r\n                                    <span class=\"acc-icon\"><\/span>\r\n                                <\/button>\r\n                                <div class=\"rodero-acc-content\">\r\n                                    <div class=\"acc-inner\">\r\n                                        <p>Yes, it is possible to make an experience private by covering the full amount of the maximum capacity for that activity. Contact us directly to arrange it to your specifications.<\/p>\r\n                                    <\/div>\r\n                                <\/div>\r\n                            <\/div>\r\n\r\n                            <div class=\"rodero-acc-item\">\r\n                                <button class=\"rodero-acc-trigger\" aria-expanded=\"false\">\r\n                                    <span class=\"acc-title\">Should I bring warm clothing?<\/span>\r\n                                    <span class=\"acc-icon\"><\/span>\r\n                                <\/button>\r\n                                <div class=\"rodero-acc-content\">\r\n                                    <div class=\"acc-inner\">\r\n                                        <p>We maintain a low temperature and a constant humidity in the cellar (storage areas). We recommend bringing a jacket or jumper that you can put on or take off depending on whether we are outside or in the cellars.<\/p>\r\n                                    <\/div>\r\n                                <\/div>\r\n                            <\/div>\r\n\r\n                            <div class=\"rodero-acc-item\">\r\n                                <button class=\"rodero-acc-trigger\" aria-expanded=\"false\">\r\n                                    <span class=\"acc-title\">Are you open on Sundays?<\/span>\r\n                                    <span class=\"acc-icon\"><\/span>\r\n                                <\/button>\r\n                                <div class=\"rodero-acc-content\">\r\n                                    <div class=\"acc-inner\">\r\n                                        <p>No, the off-licence remains closed on Sundays.<\/p>\r\n                                    <\/div>\r\n                                <\/div>\r\n                            <\/div>\r\n\r\n                        <\/div>\r\n                    <\/div>\r\n\r\n                    <!-- ==========================================\r\n                         PANEL 2: PEDIDOS Y COMPRAS \r\n                         ========================================== -->\r\n                    <div class=\"rodero-faq-panel\" id=\"tab-pedidos\">\r\n                        <h2 class=\"rodero-panel-title\">Orders and <span class=\"rodero-txt-italic rodero-txt-gold\">shopping<\/span><\/h2>\r\n                        \r\n                        <div class=\"rodero-accordion\">\r\n                            \r\n                            <div class=\"rodero-acc-item\">\r\n                                <button class=\"rodero-acc-trigger\" aria-expanded=\"false\">\r\n                                    <span class=\"acc-title\">Through which channels can I buy the wines?<\/span>\r\n                                    <span class=\"acc-icon\"><\/span>\r\n                                <\/button>\r\n                                <div class=\"rodero-acc-content\">\r\n                                    <div class=\"acc-inner\">\r\n                                        <ul>\r\n                                            <li>Through our online shop at <strong>www.bodegasrodero.com<\/strong><\/li>\r\n                                            <li>Physically at the winery shop in Pedrosa de Duero.<\/li>\r\n                                        <\/ul>\r\n                                    <\/div>\r\n                                <\/div>\r\n                            <\/div>\r\n\r\n                            <div class=\"rodero-acc-item\">\r\n                                <button class=\"rodero-acc-trigger\" aria-expanded=\"false\">\r\n                                    <span class=\"acc-title\">\u00bfC\u00f3mo me doy de alta en el Club Rodero?<\/span>\r\n                                    <span class=\"acc-icon\"><\/span>\r\n                                <\/button>\r\n                                <div class=\"rodero-acc-content\">\r\n                                    <div class=\"acc-inner\">\r\n                                        <p>Es un proceso r\u00e1pido y gratuito. \u00danicamente necesita registrar una cuenta de cliente durante su proceso de compra o desde el apartado \"Mi Cuenta\" de nuestra web. Autom\u00e1ticamente pasar\u00e1 a ser miembro y podr\u00e1 disfrutar de sus beneficios desde el primer pedido.<\/p>\r\n                                    <\/div>\r\n                                <\/div>\r\n                            <\/div>\r\n\r\n                            <div class=\"rodero-acc-item\">\r\n                                <button class=\"rodero-acc-trigger\" aria-expanded=\"false\">\r\n                                    <span class=\"acc-title\">\u00bfQu\u00e9 ventajas tiene unirse al Club Rodero?<\/span>\r\n                                    <span class=\"acc-icon\"><\/span>\r\n                                <\/button>\r\n                                <div class=\"rodero-acc-content\">\r\n                                    <div class=\"acc-inner\">\r\n                                        <p>Al formar parte del <strong>Club Rodero<\/strong>, acceder\u00e1 a beneficios exclusivos: condiciones especiales en sus compras recurrentes, acceso prioritario a nuevas a\u00f1adas, cupones promocionales de fidelizaci\u00f3n y ventajas en sus reservas de enoturismo.<\/p>\r\n                                    <\/div>\r\n                                <\/div>\r\n                            <\/div>\r\n\r\n                            <div class=\"rodero-acc-item\">\r\n                                <button class=\"rodero-acc-trigger\" aria-expanded=\"false\">\r\n                                    <span class=\"acc-title\">What payment options do you offer?<\/span>\r\n                                    <span class=\"acc-icon\"><\/span>\r\n                                <\/button>\r\n                                <div class=\"rodero-acc-content\">\r\n                                    <div class=\"acc-inner\">\r\n                                        <p>We accept debit and credit cards (Visa, MasterCard). You can also make your payment quickly and securely via Bizum.<\/p>\r\n                                    <\/div>\r\n                                <\/div>\r\n                            <\/div>\r\n\r\n                            <div class=\"rodero-acc-item\">\r\n                                <button class=\"rodero-acc-trigger\" aria-expanded=\"false\">\r\n                                    <span class=\"acc-title\">Is online payment safe?<\/span>\r\n                                    <span class=\"acc-icon\"><\/span>\r\n                                <\/button>\r\n                                <div class=\"rodero-acc-content\">\r\n                                    <div class=\"acc-inner\">\r\n                                        <p>Totally. We use the official Redsys gateway, which securely encrypts payment data, complies with the strict PCI standard and supports 3D Secure authentication with your bank.<\/p>\r\n                                    <\/div>\r\n                                <\/div>\r\n                            <\/div>\r\n\r\n                            <div class=\"rodero-acc-item\">\r\n                                <button class=\"rodero-acc-trigger\" aria-expanded=\"false\">\r\n                                    <span class=\"acc-title\">How can I track the status of my order?<\/span>\r\n                                    <span class=\"acc-icon\"><\/span>\r\n                                <\/button>\r\n                                <div class=\"rodero-acc-content\">\r\n                                    <div class=\"acc-inner\">\r\n                                        <p>Once prepared, you will receive an email from the courier agency informing you that your order is out for delivery. This email will include a link to the courier's website and your tracking number.<\/p>\r\n                                    <\/div>\r\n                                <\/div>\r\n                            <\/div>\r\n\r\n                            <div class=\"rodero-acc-item\">\r\n                                <button class=\"rodero-acc-trigger\" aria-expanded=\"false\">\r\n                                    <span class=\"acc-title\">Can I cancel or modify an order?<\/span>\r\n                                    <span class=\"acc-icon\"><\/span>\r\n                                <\/button>\r\n                                <div class=\"rodero-acc-content\">\r\n                                    <div class=\"acc-inner\">\r\n                                        <p>Yes, provided the package has not yet been collected by the courier from our warehouse. To arrange this quickly, please write to us at <strong>tienda@bodegasrodero.com<\/strong> or call +34 947 53 00 46.<\/p>\r\n                                        <p>In the case of gift card (experiences) purchases, you have 14 calendar days to request a full refund.<\/p>\r\n                                    <\/div>\r\n                                <\/div>\r\n                            <\/div>\r\n\r\n                            <div class=\"rodero-acc-item\">\r\n                                <button class=\"rodero-acc-trigger\" aria-expanded=\"false\">\r\n                                    <span class=\"acc-title\">What should I do if my order is incomplete or incorrect?<\/span>\r\n                                    <span class=\"acc-icon\"><\/span>\r\n                                <\/button>\r\n                                <div class=\"rodero-acc-content\">\r\n                                    <div class=\"acc-inner\">\r\n                                        <p>We deeply regret any such incident, although they are very unusual. Please inform the courier at the very moment of delivery and contact us at tienda@bodegasrodero.com. We will arrange the collection of the incorrect product and deliver the correct bottles to you at no extra cost.<\/p>\r\n                                    <\/div>\r\n                                <\/div>\r\n                            <\/div>\r\n\r\n                            <div class=\"rodero-acc-item\">\r\n                                <button class=\"rodero-acc-trigger\" aria-expanded=\"false\">\r\n                                    <span class=\"acc-title\">How do I request a company invoice?<\/span>\r\n                                    <span class=\"acc-icon\"><\/span>\r\n                                <\/button>\r\n                                <div class=\"rodero-acc-content\">\r\n                                    <div class=\"acc-inner\">\r\n                                        <p>If you wish to request an invoice, you must indicate this during the checkout process. On the payment page, you can tick the \u00abRequest invoice\u00bb box and enter your tax details (tax ID, company name and address).<\/p>\r\n                                    <\/div>\r\n                                <\/div>\r\n                            <\/div>\r\n\r\n                        <\/div>\r\n                    <\/div>\r\n\r\n                    <!-- ==========================================\r\n                         PANEL 3: LOG\u00cdSTICA Y ENV\u00cdOS\r\n                         ========================================== -->\r\n                    <div class=\"rodero-faq-panel\" id=\"tab-logistica\">\r\n                        <h2 class=\"rodero-panel-title\">Shipping and <span class=\"rodero-txt-italic rodero-txt-gold\">logistics<\/span><\/h2>\r\n                        \r\n                        <div class=\"rodero-accordion\">\r\n                            \r\n                            <div class=\"rodero-acc-item\">\r\n                                <button class=\"rodero-acc-trigger\" aria-expanded=\"false\">\r\n                                    <span class=\"acc-title\">What are the delivery charges?<\/span>\r\n                                    <span class=\"acc-icon\"><\/span>\r\n                                <\/button>\r\n                                <div class=\"rodero-acc-content\">\r\n                                    <div class=\"acc-inner\">\r\n                                        <p>Delivery is free of charge for any order placed within the mainland Iberian territory. The insular territories (Balearic Islands and Canary Islands), as well as the autonomous cities of Ceuta and Melilla, are excluded from our distribution area.<\/p>\r\n                                    <\/div>\r\n                                <\/div>\r\n                            <\/div>\r\n\r\n                            <div class=\"rodero-acc-item\">\r\n                                <button class=\"rodero-acc-trigger\" aria-expanded=\"false\">\r\n                                    <span class=\"acc-title\">How long does it take for the wine to arrive?<\/span>\r\n                                    <span class=\"acc-icon\"><\/span>\r\n                                <\/button>\r\n                                <div class=\"rodero-acc-content\">\r\n                                    <div class=\"acc-inner\">\r\n                                        <p>As a general rule, deliveries are made within an estimated timeframe of <strong>48 to 72 working hours<\/strong>. In destinations very far from main logistics hubs, the timeframe may be extended by an additional 24 hours.<\/p>\r\n                                        <p><em>*During periods of extremely high demand (such as Christmas or Black Friday), delivery times may experience slight delays beyond the winery's control.<\/em><\/p>\r\n                                    <\/div>\r\n                                <\/div>\r\n                            <\/div>\r\n\r\n                            <div class=\"rodero-acc-item\">\r\n                                <button class=\"rodero-acc-trigger\" aria-expanded=\"false\">\r\n                                    <span class=\"acc-title\">Do you ship outside of Spain?<\/span>\r\n                                    <span class=\"acc-icon\"><\/span>\r\n                                <\/button>\r\n                                <div class=\"rodero-acc-content\">\r\n                                    <div class=\"acc-inner\">\r\n                                        <p>Currently, our online store service is exclusively limited to deliveries within the <strong>Spanish mainland territory<\/strong>.<\/p>\r\n                                    <\/div>\r\n                                <\/div>\r\n                            <\/div>\r\n\r\n                            <div class=\"rodero-acc-item\">\r\n                                <button class=\"rodero-acc-trigger\" aria-expanded=\"false\">\r\n                                    <span class=\"acc-title\">What happens if the order does not arrive in optimal condition?<\/span>\r\n                                    <span class=\"acc-icon\"><\/span>\r\n                                <\/button>\r\n                                <div class=\"rodero-acc-content\">\r\n                                    <div class=\"acc-inner\">\r\n                                        <p>If the box shows any damage or breakage, you must report it immediately to the transport company upon delivery and take at least 3 photographs of the condition of the package.<\/p>\r\n                                        <p>You have a maximum period of 24 hours from receipt to notify us of the issue by writing to <strong>tienda@bodegasrodero.com<\/strong>. We will assess the issue and proceed with a replacement or refund within a maximum of 5 calendar days.<\/p>\r\n                                    <\/div>\r\n                                <\/div>\r\n                            <\/div>\r\n\r\n                            <div class=\"rodero-acc-item\">\r\n                                <button class=\"rodero-acc-trigger\" aria-expanded=\"false\">\r\n                                    <span class=\"acc-title\">How do I make a voluntary return?<\/span>\r\n                                    <span class=\"acc-icon\"><\/span>\r\n                                <\/button>\r\n                                <div class=\"rodero-acc-content\">\r\n                                    <div class=\"acc-inner\">\r\n                                        <p>You have the right to withdraw within a 14-calendar-day period from the receipt of your purchase. The products must be unopened and in their original packaging. Please write to <strong>tienda@bodegasrodero.com<\/strong> so we can provide you with the steps to follow (return shipping costs for voluntary returns are borne by the customer).<\/p>\r\n                                    <\/div>\r\n                                <\/div>\r\n                            <\/div>\r\n\r\n                            <div class=\"rodero-acc-item\">\r\n                                <button class=\"rodero-acc-trigger\" aria-expanded=\"false\">\r\n                                    <span class=\"acc-title\">Do you have special corporate rates?<\/span>\r\n                                    <span class=\"acc-icon\"><\/span>\r\n                                <\/button>\r\n                                <div class=\"rodero-acc-content\">\r\n                                    <div class=\"acc-inner\">\r\n                                        <p>In order to respect and protect the work of our network of official dealers, we do not make direct sales with corporate discounts through the online store.<\/p>\r\n                                        <p>For corporate or bulk orders, please contact the distributor assigned to your area. If you do not know who they are, get in touch with us at tienda@bodegasrodero.com and we will put you in touch.<\/p>\r\n                                    <\/div>\r\n                                <\/div>\r\n                            <\/div>\r\n\r\n                        <\/div>\r\n                    <\/div>\r\n\r\n                <\/main>\r\n            <\/div>\r\n        <\/div>\r\n    <\/section>\r\n\r\n    <!-- SECCI\u00d3N 3: CTA CONTACTO (FONDO OSCURO 100VW) -->\r\n    <section class=\"rodero-faq-cta rodero-reveal\">\r\n        <div class=\"rodero-vino-container text-center\">\r\n            <span class=\"rodero-vino-eyebrow center-text\">Personalised assistance<\/span>\r\n            <h2 class=\"rodero-vino-title-light center-text\" style=\"margin-bottom: 0;\">\r\n                Do you have any <br>\r\n                <span class=\"rodero-txt-italic rodero-txt-gold\">Another query?<\/span>\r\n            <\/h2>\r\n            <div class=\"rodero-vino-gold-line center\" style=\"margin-top: 25px;\"><\/div>\r\n            \r\n            <p class=\"rodero-vino-p-light text-center\" style=\"max-width: 600px; margin: 0 auto 40px auto;\">\r\n                Our team is entirely at your disposal to resolve any further queries in a friendly and direct manner.\r\n            <\/p>\r\n            \r\n            <div class=\"rodero-cta-btn-box\">\r\n                <a href=\"mailto:tienda@bodegasrodero.com\" class=\"rodero-btn-volver-dark\" title=\"Contact by email\">\r\n                    Contact the winery\r\n                <\/a>\r\n            <\/div>\r\n        <\/div>\r\n    <\/section>\r\n\r\n<\/article>\r\n\r\n<!-- ESTILOS CSS MAESTROS (CONTROL DE ANCHOS 1400PX Y UX M\u00d3VIL BLINDADA) -->\r\n<style>\r\nhtml { scroll-behavior: smooth !important; }\r\n\r\n\/* BLINDAJE ESTRUCTURAL Y ESCUDO ANTI-MAY\u00daSCULAS *\/\r\n.rodero-faq-master-wrapper {\r\n    position: relative !important;\r\n    width: 100vw !important;\r\n    max-width: 100vw !important; \/* Vital para que no haya scroll horizontal en PC *\/\r\n    left: 50% !important;\r\n    transform: translateX(-50%) !important;\r\n    background-color: #eae7df !important; 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}\r\n.rodero-txt-gold { color: #a68b62 !important; }\r\n.text-center { text-align: center !important; }\r\n.center-text { text-align: center !important; display: block !important; }\r\n.center { margin: 0 auto 35px auto !important; }\r\n\r\n\/* ANIMACIONES SCROLL REVEAL *\/\r\n.rodero-reveal {\r\n    opacity: 0 !important;\r\n    transform: translateY(30px) !important;\r\n    transition: opacity 1.2s cubic-bezier(0.215, 0.61, 0.355, 1), transform 1.2s cubic-bezier(0.215, 0.61, 0.355, 1) !important;\r\n}\r\n.rodero-reveal.is-visible { opacity: 1 !important; transform: translateY(0) !important; }\r\n.rodero-reveal.delay-1.is-visible { transition-delay: 0.15s !important; }\r\n\r\n\/* ==========================================================================\r\n   SECCI\u00d3N 1: HERO (OSCURO LIMPIO)\r\n   ========================================================================== *\/\r\n.rodero-faq-hero {\r\n    position: relative !important;\r\n    padding: 120px 20px 80px 20px !important;\r\n    display: flex !important;\r\n    align-items: center !important;\r\n    justify-content: center !important;\r\n    background-color: #151515 !important;\r\n}\r\n\r\n.rodero-hero-content {\r\n    position: relative !important;\r\n    text-align: center !important;\r\n    width: 100% !important;\r\n    max-width: 900px !important;\r\n}\r\n\r\n.rodero-vino-eyebrow {\r\n    font-size: 14px !important;\r\n    letter-spacing: 2px !important;\r\n    color: #a68b62 !important;\r\n    display: block !important;\r\n    margin-bottom: 15px !important;\r\n}\r\n\r\n.rodero-vino-main-title {\r\n    font-size: clamp(34px, 5vw, 52px) !important; \r\n    font-weight: 400 !important;\r\n    line-height: 1.15 !important;\r\n    color: #ffffff !important;\r\n    margin: 0 0 25px 0 !important;\r\n}\r\n\r\n.rodero-vino-gold-line {\r\n    width: 60px !important;\r\n    height: 1px !important;\r\n    background-color: #a68b62 !important;\r\n}\r\n\r\n.rodero-lead-italic {\r\n    font-size: 20px !important; \r\n    font-style: italic !important;\r\n    line-height: 1.6 !important;\r\n    color: rgba(255, 255, 255, 0.8) !important;\r\n}\r\n\r\n\/* ==========================================================================\r\n   SECCI\u00d3N 2: GRID DEPARTAMENTOS Y ACORDE\u00d3N\r\n   ========================================================================== *\/\r\n.rodero-faq-layout-section {\r\n    background-color: #eae7df !important;\r\n    padding: 100px 0 120px 0 !important;\r\n}\r\n\r\n.rodero-faq-grid {\r\n    display: flex !important;\r\n    gap: 70px !important;\r\n    align-items: flex-start !important;\r\n}\r\n\r\n\/* --- SIDEBAR IZQUIERDA (DEPARTAMENTOS) --- *\/\r\n.rodero-faq-sidebar {\r\n    width: 30% !important;\r\n    flex-shrink: 0 !important;\r\n}\r\n\r\n.rodero-sidebar-sticky {\r\n    position: sticky !important;\r\n    top: 100px !important;\r\n}\r\n\r\n.rodero-sidebar-title {\r\n    font-size: 16px !important;\r\n    letter-spacing: 1px !important;\r\n    color: #a68b62 !important;\r\n    margin-bottom: 25px !important;\r\n    font-weight: normal !important;\r\n    font-style: italic !important;\r\n}\r\n\r\n.rodero-tabs-container {\r\n    display: flex !important;\r\n    flex-direction: column !important;\r\n    gap: 8px !important;\r\n    border-left: 1px solid rgba(21, 21, 21, 0.1) !important;\r\n    padding-left: 20px !important;\r\n}\r\n\r\n.rodero-tab-btn {\r\n    background: transparent !important;\r\n    border: none !important;\r\n    text-align: left !important;\r\n    font-size: 18px !important; 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Departamentos de consulta 01. Enoturismo y visitas 02. Pedidos y compras 03. Env\u00edos y log\u00edstica Enoturismo y visitas \u00bfC\u00f3mo puedo reservar una visita a la bodega? 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