Questions frequent
We resolve your queries to ensure your experience with Bodegas Carmelo Rodero is perfect, both at our home and in yours.
Wine tourism and Visits
Todas las reservas de enoturismo se gestionan de forma rápida y segura a través de nuestro portal oficial: enoturismo.bodegasrodero.com.
En esta plataforma podrá consultar la disponibilidad en tiempo real, elegir la fecha, seleccionar la experiencia deseada y confirmar su plaza al instante.
Our guided tours are a complete immersion in the philosophy and winemaking process of Bodegas Carmelo Rodero. The usual duration of the experience (tour and tasting) is 1 hour and 45 minutes.
However, the duration is flexible. Depending on the type of tour booked and the group's questions or interaction, the experience may be extended to ensure they fully enjoy the Ribera del Duero.
Our facilities are located in the heart of the Ribera del Duero, a privileged setting for the ageing of our wines.
Address: Carretera Boada s/n, 09314 Pedrosa de Duero (Burgos).
Estimated driving time from: Peñafiel, Valbuena de Duero, Pesquera de Duero, Aranda de Duero, Valladolid, Burgos, Madrid or Bilbao.
At the end of your visit, we invite you to our boutique shop. You will be able to purchase any of our wines, taking advantage of the various types of packaging and presentations available. It is the best way to take home a souvenir of your experience with us.
Valoramos su interés en visitarnos. Para garantizar la mejor experiencia y el cumplimiento de los grupos, las cancelaciones pueden gestionarse a través del portal de reservas aplicando la siguiente política:
- Cancellation with more than 7 days' notice: This can be done free of charge, with the 100% being refunded.
- Cancellation between 48 hours and 7 days: A charge of 50% of the total amount will be applied.
- Cancellation within the last 48 hours or no-show: This is non-refundable, and the 100% will be deducted from the amount.
Yes, it is possible to make an experience private by covering the full amount of the maximum capacity for that activity. Contact us directly to arrange it to your specifications.
We maintain a low temperature and a constant humidity in the cellar (storage areas). We recommend bringing a jacket or jumper that you can put on or take off depending on whether we are outside or in the cellars.
No, the off-licence remains closed on Sundays.
Orders and shopping
- Through our online shop at www.bodegasrodero.com
- Physically at the winery shop in Pedrosa de Duero.
Es un proceso rápido y gratuito. Únicamente necesita registrar una cuenta de cliente durante su proceso de compra o desde el apartado "Mi Cuenta" de nuestra web. Automáticamente pasará a ser miembro y podrá disfrutar de sus beneficios desde el primer pedido.
Al formar parte del Club Rodero, accederá a beneficios exclusivos: condiciones especiales en sus compras recurrentes, acceso prioritario a nuevas añadas, cupones promocionales de fidelización y ventajas en sus reservas de enoturismo.
We accept debit and credit cards (Visa, MasterCard). You can also make your payment quickly and securely via Bizum.
Totally. We use the official Redsys gateway, which securely encrypts payment data, complies with the strict PCI standard and supports 3D Secure authentication with your bank.
Once prepared, you will receive an email from the courier agency informing you that your order is out for delivery. This email will include a link to the courier's website and your tracking number.
Yes, provided the package has not yet been collected by the courier from our warehouse. To arrange this quickly, please write to us at tienda@bodegasrodero.com or call +34 947 53 00 46.
In the case of gift card (experiences) purchases, you have 14 calendar days to request a full refund.
We deeply regret any such incident, although they are very unusual. Please inform the courier at the very moment of delivery and contact us at tienda@bodegasrodero.com. We will arrange the collection of the incorrect product and deliver the correct bottles to you at no extra cost.
If you wish to request an invoice, you must indicate this during the checkout process. On the payment page, you can tick the «Request invoice» box and enter your tax details (tax ID, company name and address).
Shipping and logistics
Delivery is free of charge for any order placed within the mainland Iberian territory. The insular territories (Balearic Islands and Canary Islands), as well as the autonomous cities of Ceuta and Melilla, are excluded from our distribution area.
As a general rule, deliveries are made within an estimated timeframe of 48 to 72 working hours. In destinations very far from main logistics hubs, the timeframe may be extended by an additional 24 hours.
*During periods of extremely high demand (such as Christmas or Black Friday), delivery times may experience slight delays beyond the winery's control.
Currently, our online store service is exclusively limited to deliveries within the Spanish mainland territory.
If the box shows any damage or breakage, you must report it immediately to the transport company upon delivery and take at least 3 photographs of the condition of the package.
You have a maximum period of 24 hours from receipt to notify us of the issue by writing to tienda@bodegasrodero.com. We will assess the issue and proceed with a replacement or refund within a maximum of 5 calendar days.
You have the right to withdraw within a 14-calendar-day period from the receipt of your purchase. The products must be unopened and in their original packaging. Please write to tienda@bodegasrodero.com so we can provide you with the steps to follow (return shipping costs for voluntary returns are borne by the customer).
In order to respect and protect the work of our network of official dealers, we do not make direct sales with corporate discounts through the online store.
For corporate or bulk orders, please contact the distributor assigned to your area. If you do not know who they are, get in touch with us at tienda@bodegasrodero.com and we will put you in touch.
Do you have any
Another query?
Our team is entirely at your disposal to resolve any further queries in a friendly and direct manner.